Support 360 Program

Leon Software 365-day support

Leon's team is boosting customer support. Starting April 1st, it will be available 365 days a year, 7 days a week, and on all public holidays as well. It's an upgrade for all of our customers, and it's already included in the subscription. This will assure that everyday has an assistant waiting for your cases, please note that this will not mean 24h assistance.

What's new for our clients?

With the current subscription plan, we have added the ability to contact First Line Support on all holidays. No contract changes are required, and each new customer will be automatically enrolled for all of Leon Software customers.

All the while, we provide a wide range of materials to use before calling support: from the FAQ section, to the Leon Wiki.

How has our support team evolved?

We find it crucial to ensure the availability of our consultants as more and more customers use Leon around the world, everyday of the week. This change is part of what we have been doing for years, expanding the hours and days of operation of our support.

Since the beginning of Leon Software, we have had a strong focus on customer and partner relationships, and an important part of that is the first line of support. As our company grows in terms of customers and employees, we spend more and more time handling requests, which is great because it gives us a lot of useful insight into how to develop our solution and how many different ways it can be used.

Our support team currently consists of more than a dozen people who are ready to answer your questions by phone or email and, if necessary, forward them to technical experts and programmers who can research the issue further and provide a solution.

How can you customize your Leon Software account?

We know that aviation is a large and complex industry, with many companies with many different needs, and yet they all use our software. That's why we offer so many integrations - so that Leon Software can be your link between a wide variety of programs that facilitate aviation operations.

By combining different solutions, you can get the perfect one for you. You can take a look at our integrations here. Then you can customize your account on your own, with the help of your IT team, or with our help by contacting our support team.

Not yet a member of Leon community? Contact our Sales team to find out more or jump straight into the 30-day free trial.